Privacy Policy

Mashup Edu Private Limited (“Mashup Edu”, “we”, “us”) is a music education company registered in Dehradun, Uttarakhand, India. We operate this website and our programs — Xcelerator, Backstage, and Nia. This policy explains what personal data we collect, why, and the choices you have. For anything in here, reach us at support@mashupedu.in.

We collect information you give us directly, and some that's gathered automatically when you use the site. We collect only what each purpose needs; you can browse the site without submitting anything.

You give us: when you join the Nia waitlist, apply to a program, or contact us, we collect your name, stage name, email, phone number, city, details about your music (genre, experience, links to your work), and your answers to our questions. When Nia is live, you may also choose to upload royalty statements or connect streaming and social accounts so Nia can give you guidance based on your own data.

Collected automatically: device and browser information, IP address, pages visited, and how you arrived (including UTM campaign tags). This comes through cookies and similar technologies used by analytics and advertising tools — see our Cookie Policy.

We use your information to: review and respond to program applications and waitlist requests; communicate with you about your application, enrollment, subscription, and our programs; process payments where applicable; generate career guidance and workflows for you inside Nia; improve our website and products; and measure and run our marketing (including ads). We only use it for the purposes described here or that are obvious from the context in which you gave it. We do not sell your personal data.

Nia uses AI models from Anthropic to read the information you give it and do the work of a manager for your music career — guidance, drafts, outreach and workflows. Your conversations and uploads are processed under Anthropic's commercial terms and are not used to train their models. Where you connect accounts, we use Chartmetric and the Spotify API to fetch your streaming and audience data, only for your own account and only while it stays connected. Nia is your AI manager, not your lawyer or chartered accountant: its output can be wrong or incomplete, so check contracts, royalty splits, and legal or tax matters with a qualified professional before you sign or file.

We use Google Analytics to understand how visitors use the site, and the Meta (Facebook/Instagram) Pixel to measure and target our advertising. These tools set cookies and may share limited data (such as a hashed identifier or your activity on our site) with Google and Meta. Non-essential cookies load only after you accept them on our cookie banner; you can change your choice any time from the footer. Full details, including every cookie we set, are in the Cookie Policy.

If you enroll in a paid program or subscribe to Nia, payments are processed by third-party payment providers such as Razorpay or Stripe. Your card and banking details are entered directly with the provider and are handled under their security standards — we do not store full card numbers on our systems. We receive confirmation of payment and limited transaction details needed to manage your enrollment or subscription. Invoices and transaction records are kept for 8 years as Indian tax law requires. Refunds are covered in our Refund Policy.

With your consent or where permitted, we may contact you by email, WhatsApp, or phone about your application, your program, your subscription, and relevant updates. We use third-party messaging tools (such as AiSensy) and form-routing tools (such as Make.com) to send and organise these. You can opt out of marketing messages at any time by replying STOP, using the unsubscribe link in any email, or emailing support@mashupedu.in. We'll still send essential messages about an application, program or subscription you're part of.

We share personal data only with: service providers who help us run Mashup Edu (hosting, analytics, advertising, payment, messaging, form-routing, and AI and data partners named above), and only as needed for them to do that work; and authorities or others where required by law. Some of these providers process data outside India under their standard contractual safeguards. We don't sell your personal data or share it for unrelated purposes.

We keep your information for as long as needed for the purpose it was collected — the duration of your program or subscription and a reasonable period afterward for our records, legal, and accounting needs. Application data from candidates we don't enroll is kept for a limited period and then deleted or anonymised. Waitlist details are kept until you unsubscribe or ask us to delete them. You can ask us to delete your data sooner at any time (see below).

Under India's Digital Personal Data Protection Act, 2023, you have the right to access the personal data we hold about you, ask us to correct or update it, ask us to delete it, and withdraw consent you've given. To exercise any of these, use our Delete my data page or email support@mashupedu.in; we respond within 30 days. You also have the right to nominate someone to exercise these rights on your behalf, to raise a grievance with us, and, if we don't resolve it, to complain to the Data Protection Board of India.

We take reasonable technical and organisational measures to protect your information, including encryption in transit and at rest with the providers above and limiting access to team members who need it. No method of transmission or storage is completely secure, but we work to safeguard your data. If a breach affecting your data occurs, we'll act in line with our legal obligations.

Xcelerator, Nia and this website are intended for users aged 18 and over, and we don't knowingly collect personal data from children through them. Our Backstage program is delivered to students in grades 9–12 through their schools; there, we collect a student's personal data only with verifiable consent from a parent or legal guardian obtained through the school, we don't track students' behaviour, and we never target advertising at them. If you believe a child has given us data without consent, contact us and we'll remove it.

We may update this policy from time to time. When we do, we'll revise the “last updated” date above. Significant changes will be communicated where appropriate. Continuing to use the site after an update means you accept the revised policy.

For any privacy question, request, or grievance, contact our grievance team at support@mashupedu.in. We acknowledge grievances within 48 hours and aim to resolve them within 30 days. We're based in Dehradun, Uttarakhand, India.